Integrated Visions Support
In addition to installing time keeping, calendar, and accounting software, Integrated Visions also provides critical support services. These services include:
• Annual Support Plans
• On-site Support
• Remote Support
• Telephone Support
• Email Support
• Data Conversion and Repair
• Support Tips and Tricks
Please call us at (619)520-1295 for more information.
Email Support: support@integrated-visions.com
Click here to ask a technical support question (A $15.00 charge will be charged per incident). Please include your contact number in your email.
Click here to receive information about annual support plans.
Basic Support Plan - Includes unlimited telephone support and an annual one-hour on-site maintenance check-up.
Standard Support Plan - Includes the Basic Plan, plus 5 hours of on-site or remote services.
Premier Support Plan - Includes the Basic Plan, plus 10 hours of on-site or remote services, and no charge for travel within a 20 mile radius of our office.
- On-Site Support - On a per hour contractual basis.Visions will provide scheduled on-site support meetings to resolve technical issues and provide new user training and other client requests.
- Remote Support and Training - Utilizing an internet system, Visions provides scheduled training sessions to resolve technical support issues, create custom reports or demonstrate new features of the software.
- Telephone Support - On a per hour basis, Visions responds to technical support via telephone within 4 hours. Calls received after 2:00 pm may be returned the next day.
- E-mail Support - At a per incident fee, Visions responds within one business day to your email question.
- Database Conversion and Repair - Visions has a certified data repair expert on staff should your Timeslips database become corrupted and cannot be repaired using the built-in data verification tool. Our expert can also convert data from most systems into our products.
Back to Top
|
